When your service technician can to look at my ailing dryer, he was very honest. Yes, he could fix it, but he listed the problems I could expect in the future. Then he surprised me! He took the time to explain what kind of dryer would endure the kind of use our family demands - and it wasn't the most expensive dryer at your store. When I visited the store, your sales staff helped me find and purchase that dryer. No one even suggested I buy a more expensive product; everyone wanted to help me find the RIGHT product for me. I am so grateful! This is the kind of service that keeps my family coming back whenever we need appliances. (And did I mention I love your warranties?)