When I started with Renaissance Windows and Doors three years ago, they were owned by a different owner. This last year, someone else bought them out and now runs the company, and I just don't think they have the same customer-pleasing attitude to get things done. They changed their staff, and I was used to the people I was working with the first two years. The salesman this third time around happened to be the guy who used to oversee the installers, and he's fine, but when we had an issue with one of the windows leaking, the new overseer came out to take a look but didn't really do anything for us. He just told us that if it leaks again we should let him know. Based on that experience, my opinion of them has gone down a bit.