This was the second time I've brought my car in to be serviced. I appreciated getting a ride home when I had to leave the car overnight, and that I was offered a ride back the next day. Steve explained what had to be repaired and why, and offered to save all the parts to be removed. I would appreciate getting a written copy of the estimate when it's given to me, so that I can compare it with the ultimate service repair document.

The first time my car was worked on, the A/C was repaired - and some other things that needed to be done were pointed out and I had them done, as well. Two days after the repair, I was stopped in traffice on the Whitestone Bridge and my car began to overheat. I made it off the bridg and stopped at a local garage. The owner stopped what he was doing to check out my car and said that the fan was unplugged. He plugged it in and I described what had been done on the car. He said that the fan shouldn't have been part of the repair that was done. Since I didn't know that the person who repaired my car had unplugged the fan, I didn't have a basis to complain, but I'd never had a problem with the fan in the 5-1/2 yrs before, and I haven't in the 3 months since. I have considered this to be an oversight, which (obviously) hasn't kept me from returning for service. And I'll return again.