I've been going to that garage since the previous owner had it. I've been there for almost 25 years. When Adolf Hoepfl Garage took over, I was one of the first customers who came in, met with them, and welcomed them to the neighborhood. I work as an artist and do a lot of projects with Kathryn for the local Civic Association. So she's more like a friend to me.

Sybren is just about the same age as me also. We sort of have this running gun battle where I come in and diagnose what's wrong with my car and almost 100% of the time I'm wrong. He'll tell me what's actually going on and fixes it. They don't do anything more than they have to. If there's a problem that's upcoming, they give you options ahead of time. They really try and save you money.

With a previous vehicle I had, I was going to sell it and asked for a print out of all the work they had done on the car. They had all the records for over eight years and were able to give me that at no cost to use as a very nice sales tool, which was pretty nice. It really helped me sell the vehicle.

The mechanics, Edwin and Rolland are pretty good guys. My only compliant, and I've told them this time and time again, is that there needs to be somebody checking the work done on all the cars as they come out ready for the customer. Often, little things will go unnoticed that somebody could have caught if they did a final check over the worksheet. That's kind of minor, but makes a big difference. When there's a bolt laying out on floor mat you go, "Oh shoot, where is this bolt supposed to go?"