I've listened to the ACE people on the radio on Saturday morning....seemed like a respectable, honest company. So, I called them earlier this week and scheduled an appointment for them to check out my duct work. They sold me their $99 package, which I thought sounded like a reasonable deal. My appointment time was between 10-12 today. No one showed, so shortly after noon I called the company. The fellow that answered apologized, and said for some reason, I wasn't on the schedule! However, Gino was finished with his last job and could be at my house shortly. I told the guy that I had plans for the afternoon, and if Gino could arrive quickly, we could probably get the work done. 1:00 arrived, and still no one. I called the company back. I was told Gino was on his way and his GPS indicated he was 15 minutes away. At 1:55 Gino finally arrived. By now, it's too late. I've waited all day to take my shower (anticipating that the doorbell would ring while I was in there), and I have to be somewhere at 3:00. I told Gino I was less than happy with the service to this point. He told me I was scheduled for a 2:00 - 4:00 appointment! Interesting...I was told I wasn't on the schedule at all! I don't like being lied to. I don't like being "lead on". Both were done to me. I informed Gino I would look for another company that treated me better. He left, and now you know the rest of the story!!