On October 15, 2012, I came home to a flooded side yard due to a leaking "Pressure Vacuum Breaker", which is basically a back-flow prevention valve connected to my lawn irrigation system.
The young lady that set up my appointment was very efficient and helpful. The service adviser, Ryan, I believe, while also friendly and courteous, called to let me know that Tremaine H. would be coming in 90 minutes after he finished a job in Kissimmee. I later learned this was a lie, as Tremaine told me he was at home and mine was the first job of his day.
Tremaine did not know what to do to repair the problem, but after a couple of phone calls he realized that he did not have the part on his "rolling warehouse" to replace the valve. He said he could order it and then quoted me $1,512.90, plus a $169.99 "family discount plan.". All I could do was laugh and show him the door. I went to Home Depot, bought the same Watts 800M4-QT valve and replaced it myself for $85.00. Obviously, Tremaine quoted the wrong part, but if he had looked on the side of the faulty part, he would have seen the part number, as I did the next day.
So, I'm out $69.00 for a wasted service call and have learned who NOT to call the next time I need assistance.