1/15/14
We visited the Auburn, WA Nielsen Bros. showroom to look at both carpet & hardwood flooring in November, 2013. We placed an order for both products....then I started reading the reviews. We decided to cancel our order as we read many poor reviews & didn't want to waste our $$$. I called the Auburn store to cancel. They were very surprised we would want to cancel & did everything they could to assure us we would be happy. I received an email w/ the product guarantee as well as the managers guarantee that we would be forever happy w/ our choices. At that point we went ahead w/ the project. WHAT A GREAT JOB!!!! The first man did the hardwood....he was always pleasant, hardworking, & accommodating even after 13hrs. of non-stop work. The quality of his install is unsurpassed....beautiful job. We LOVE the new wood as well as the installation quality.
The carpeting was a few weeks later. They cheerfully moved the larger items we couldn't place anywhere & installed the carpet we selected. That too was very well done & quick, considering the amount of carpet & number of rooms we did. They did a great job pre & post new carpet including cleaning up. They also wore shoe covers & did not scratch any of the new hardwood. I would definitely recommend you use this company. Wonderful workmanship & products.