My team arrived on time and with smiles and a great attitude. After introductions, we "toured" the house, but they were ready to get to work, and were prepared with notes from my original meeting with owner (good communication/preparation.) The women were so thorough and detailed in their work, the house was totally spotless when they were finished. Loved their simple, "green" non-industrial type products, and loved the way they were so organized and professional. They are worth every penny I paid... my house has never looked cleaner! I couldn't be more pleased. They even loved my dog!!