I think we've gotten two things from Oak For Less, so we contacted them twice. The first time, we ordered some night tables for the bedroom to match the existing bedroom suite. They did a really good job of getting the coloring of the wood and the finish to match. The second time was for cabinets for my husband's office. There was a problem with the shelving on that, but Oak For Less followed through with the builders to make sure they were repaired properly.