We have used Crystal doors for years and loved them, but today they outdid themselves. It is Thanksgiving day and my garage door in Chicago completely broke (spring gone and the door/track was so tweaked it wouldn't close more than halfway.) As an emergency visit, they promised to secure it; but ended up spending the extra time to get the door functioning normally. They were professional, friendly, and reasonably priced (none of which I expected on Thanksgiving). If you need a new door or service on an existing door, I highly recommend them.