water heater died thursday night, called mr plumbing fri am. sounded as though they were quite busy. short version. art was here within a couple hours heater definitely dead.. they no longer deal with rheem and i might have to wait until monday for said heater. however someone from the shop located the size i needed and pretty promptly delivered it and i had hot water by early afternoon. as i said i believe the went far above and beyond any great service.