Staff are great at the management level and in home repair team members. I've used HM for over 4 years for a variety of simple to complicated tasks. The latest thing they did was correct a bad drainage problem in my patio that was sending rain toward the house, not away from it. Involved some complicated concrete cutting, insertion of drain, gravel, etc. If you can't keep up with your to do list, these folks can really bring sanity to your life. They also are good community citizens in operating their business.