I had bought a house in Providence and there was a number of things that needed to be dealt with. One of them was windows and doors. I had seen Venture Window because they were highly visible on mainstream products. Bruce came by and did some measurements. The prices great and we ordered. Along the way, there were certain issues. The door was cracked and when I told him about it, he said he already ordered a new door, which I really appreciated because normally people would try to hide that and not take the blame.