The office gal is wonderful. We used them for my son and his instructor was great. So we came back but had Sue this time and we WON"T recommend them again. Sue talked nonstop mostly about herself and her life history. When she gave driving instruction and my daughter asked a question she got mad and said, “what was I just saying, was I just talking to myself?" She also yelled, "DO YOU NEED GLASSES?" and the worst one "ARE YOU STUPID?" This is NOT the atmosphere a beginning driver should experience.