I had an appointment for Tony's Best Way to clean my leather couch, chair, and ottoman. It was my first time using them, and they explained everything on every step of the way. While they were doing the cleaning, I asked them about setting up an appointment about cleaning my Persian rug and they were able to do it at the same time, I didn't have to make an appointment. Everything came out beautifully, they were clean, neat, timely and very friendly. I like that they are a small family owned business, and I am currently looking for another date for them to come back and set up a carpet cleaning.