I called T.M. Street when faced with HVAC failure amid a heat wave. I did so due a prior positive experience with them, and did not regret doing so. They were responsive and helpful, keeping my plight in uppermost focus. Options were made clear, with sensitivity to costs for me.
When faced with a costly solution, I tried a lower-cost alternative path that ultimately led me back to Street. Street waited until I returned to their answer, and then got on with the solution -- sensitive to my schedule.