Appreciated the quick response to our needs - a broken spring. I had left a note for the technician to check all of the other springs for wear. When the technician arrived, he gave us an estimate for the one repair and a recommendation (with the price)to replace all of the hardware. We decided to take his recommendation since we had no idea when the equipment had last been checked/repaired. In less than 24 hrs. after we called to schedule the work, it was complete. The technician was knowledgeable, professional, personable and efficient.