I called up Drain Genie Plumbing and John answered right away. They were He was very knowledgeable and tried to diagnose everything over the phone, which I thought was great. John understood that my situation was a main blockage, which was an emergency, so he came over there in a half hour. John explained everything he did. In the end when it was time to ride the bill, he gave me a discount without me knowing until the end! He was great. I would highly recommend Drain Genie Plumbing!