Business Description:
Retail Home Heating Oil, Natural Gas, Propane, Home Comfort. Sales and Service of Furnace, Boilers, Air Conditioning, Heat Pumps & Geothermal Heat Pumps
5 4926 reviews
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Categories
heating & air conditioning
Clyde S Walton Inc
400 S Broad St, Lansdale, PA 19446, USA
(215) 855-6893
http://www.waltoninc.com/

Service

Will Recommend

Total Experience

Frederick A.

Chalfont, PA
Clyde S Walton Inc

Service call

I feel unsatisfied with the response to my service call. On Sunday I placed an electronic call and followed up Monday AM talking to Ed just to be sure it was received. Ed stated yes and I would get a call. Well NO call by noon. The customer can NOT sit around waiting forever and be left in the dark. When would I get service??. About noon I called and talked to Beverly. She had me hang on and checked with John. Coming back on line she stated Glenn would be at my home between 12 & 2 PM.
Fine that is all I wanted hear. A window of time!
A more conscious effort to keep the customer informed would be GREATLY appreciated..

comments

There was a miscommunication between our answering service and our office. We apologize for any inconvenience that this may have caused. The service repair has been made and the customer has promised a follow up review.

 Clyde S Walton Inc commented on 05/15/2014
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