Hammond Knoll has cleaned our carpet and furniture the past several times. This was actually the first time they cleaned our tile, and did some re-grouting. The person that came out from Hammond Knoll came out and gave the bid. He was right on time, and was a nice fellow. We set up a date and time, and the technicians from Hammond Knoll were right on time. They brought in tarps to protect our carpet and flooring. They worked very diligently! They did everything they said they would do, and cleaned up after themselves. I'm very satisfied!