I had Floor Coverings International put in flooring a couple of months back. Both Anthony, who was the salesman, and Sheila, who runs the local franchise, were very, very helpful. They were very good at explaining things, talking us through issues, and they were willing to answer any questions I had. The two of them were very goo, and it was a very good experience overall. An issue just came up though, and they are in the process of taking care of it. They have been very kind, even after I informed them about the issue. When it gets resolved, they will get a perfect score, and I'm sure they'll take care of it.