You can tell how good a company is not only by how they perform when things go right, but how they perform when things go wrong. We have used B&B for many years as we have annual contracts. They have been a reliable partner and there has never been an issue. When a newly installed heater had a manufacturing defect that resulted in water in our basement, B&B was fantastic. They got rid of the water, had our rug cleaned and shampooed the basement rug twice. They took total ownership of the problem and they have earned a customer for life. Our B&B representative, Alan was top notch and soothing during a rather stressful time. From the manager down to Alan, the experience was positive.