Over an 11 month period we had intermittent problems with our water heater which required about four service calls from Westbrook. Each time we thought the problem was fixed but then it would reoccur some months down the road. We became frustrated and I called Westbrook and explained that we had spent quite a lot of money over the past year and the problem required special attention. The following day Rick Polland came out with the service technician and the problem was correctly diagnosed and fixed. Coincidentally, upon their arrival we discovered our kitchen faucet was leaking. They also fixed that problem. Rick and the technician (Tom?) were there the entire day. I fully expected to be charged (at least) for the parts that were replaced and was amazed when Rick said he wasn't going to charge us a dime. He wanted us to be happy with Westbrook and call for their services in the future. It was the highlight of my day and we certainly will continue to hire Westbrook. What a great service oriented company!