I hired Jiffy Plumbing & Heating, Inc. to install a tankless hot water system in my home. The plumber who preformed the work was fine, he did a good job. However, I haven't heard back from the office in three months.

What Jiffy tends to do is hire independent plumbers, which I have no problem with, but then they tend to let them be independent, as in there is a big disconnect between the plumbers and the office. I have called them and left messages, but heard nothing back. They didn't even bill me for several thousand dollars worth of work!

Just to be clear, I have no problem with the work the plumber did. But the communication with the plumber and the office is not good. I'm not sure if I would call them again.