Completely scamming customers. I came into contact with this company after they mistakenly sent me someone else's receipt with credit card information and contacted them. They offered me 3 free tune-ups. When the A/C was freezing, technician Chris R. claimed he put two pounds of refrigerant in the unit. However, he did not fix unit. Instead, he turned it on and left. He blamed the problem on the unit being manufactured in Mexico. Two hours later it froze again. When company called, they said they would send out another technician. Instead, they sent a salesman. When speaking with the president of the company, he made the whole situation worse--to the point the salesman asked me if I wanted him to hang up on the president. After speaking with Derrick, June 30, he promised to rectify the situation by offering a $142 refund. When I spoke to Dee Dee the next day about the time frame of the refund, she contacted Derrick who said it would take up to 10 days. No refund has been given as of this date. In the meantime, I have had two separate technicians from another company out. They both suspect that Frymire technicians drained coolant from the system to make it look like there was a leak or needed replacement even though the unit is under warranty. Their possible theft by service is highly possible. I cannot recommend this company to anyone because their services are inflated far above that of other companies, their technician did appear to be less than competent, the president of the company made customer relations worse, and they promise a refund and don't deliver on it. Thanks to the new company adding the refrigerant back into the system, it is working perfectly.