Business Description:
Plumbing, Heating and Air services since 1950
5 2808 reviews
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Categories
plumbing, heating, and cooling
Duct Cleaning
Water Filtration
Frymire Home Services
2818 Satsuma Dr, Dallas, TX 75229, USA
(972) 316-9505
http://frymire.com

Service

Quality

Will Recommend

Bernard

Dallas, TX
Frymire Home Services

Bad problem which could have been avoided but very good plumber who finally got it right.

We had a valve problem on our water heater. Apparently this water heater was known to have this kind of problem. We wish that someone had notified of this potential problem when you knew about it and perhaps have scheduled a check on how it was functioning. As it was, we were without hot water for 2 1/2 days. I think the situation could have been handled better. It was also very expensive.
We have used Frymire for many years but this was a disappointment. The water heater is a Bradford White and is 4 1/2 years old bought from and installed by Frymire. They chose this water heater for us at the time.
When the plumber came to fix the problem - finally - he did very good work and we are grateful to him. This was Ricky Bell.

comments

First of all, thank you for being a loyal customer for many years! At the time we were using Bradford White we were not aware of the control valve problem. It didn't come to light until two years after they changed to the new valve. In the past Bradford White water heaters were the forefront of the industry. After we found out about the control valve issue we changed manufactures, immediately. Unfortunately, there was no way to know when or if the control valves would fail. I do hear your frustration and apologize for the inconvenience this has caused you. We certainly appreciate your business.

Frymire Home Services commented on 09/19/2014
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