my service tech Mike Sellers went over and above the call of duty. I had issues beginning of summer with air conditioner drain pan and line being plugged up. had to go on the internet to see what I can do since it was late and didn't want to wait till service could arrive. I fixed it temporarily but didn't know that until he went over what I did and fixed it the correct way without asking.

I have had other companies come in before and tried to tell me my unit needed to be replace. It is important to have a company that has longevity as well as good techs. by the way I bought the service plan which is the best thing to get. You then become a priority when things go wrong. I will use them forever..