Business Description:
4 16 reviews
Categories
heating & air conditioning
Solar Bear
4224 N Nevada Ave #110, Colorado Springs, CO 80907, USA
(719) 434-4606
http://www.solbear-colorado.com

Service

Will Recommend

Total Experience

Unknown C.

Chandler, AZ
Solar Bear

Would not recommend due to unsatisfactory service

I scheduled an appointment for regular summer checkup for $49. The service tech was better at coercing acceptance of an annual maintenance program than doing a thorough examination of the heat pump. He highly recommended an acid-wash on the outside unit and an electrostatic washable filter, both of which would be included with the price of the maintenance contract: $499, which was "a great deal since my unit could go at any time." He was here for around 2 or 3 hours - I signed. Within two working days, I called to cancel the contract after seeing that the BBB had revoked the company's accreditation and given them a D-. It took 5 phone calls and 6 1/2 weeks to get my money back (all but $157 for the checkup and unnecessary acid-wash & filter.) I had to pay another company to do a check-up and minor repair of my system.

comments

Mrs. Vandergarn, I hate to hear that you were dissatisfied with the price of our services. When our customers are not satisfied, I am not satisfied. Through the years we had hoped that by giving our customers a final price estimate before conducting work, a contract that includes the final price before we do the work, and an invoice detailing all charges after the work has been completed that we could eliminate misunderstandings about the cost of our services. Apparently, we have more work to do on that front. Meanwhile, we appreciate your business and dont want to lose you as a customer. We off our guarantee that after we inspect your system if anything happens to it in the next 6 months we would come out to check it at no cost. It is our Satisfaction Guarantee! It sounds like the technician did his job in informing you of potential future problems, even though it was unfortunate to be so soon. We did, after hearing of your concerns credit back to you the funds less the work performed. Our BBB status was incorrect at that time and is an issue we are working on. However you stated that you cancelled the service agreement because of the rating, not because of the disatisfaction of our services. We would hate to lose you as a future customer and hope you would give our Premium services a chance in the future to serve you.

 Solar Bear commented on 08/24/2011
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