The service at FloorWerks was fine. I was very happy with them. There was just one issue that wasn't resolved. I had them put in hardwood floors in my kitchen, and I guess in carrying whatever they scratched the granite countertop. I told the owner and he said he would have someone fix it, and though I brought it up a couple of times, they kind of blew it off. The scratch is still there, and that cost them some points with me.