They were very professional, truthful, and good at explaining things. I hadn't used them before, and so I contacted them after I got into an accident involving rear bumper, front fender, and hood damage. Pearson Road Collision Repair replaced the front fender and hood. They did a good job. The only thing that went wrong is that Steve said they ordered black paint for the front bumper, but it came out blue. I said to just leave it as it is. Who's gonna notice?