R & R Heating and Air Conditioning handled everything very professionally. I called them on a Saturday, and I left a message. I didn't know if I would be able to get somebody to come out and look at our AC unit right away or what. They called me back right away. I had called two other companies, one never called me back and the other guy sounded so unprofessional, I never would have hired him! The guy from R & R was upfront about the higher cost for a weekend. He also went over what he thought the issues might be and what he could possibly do to fix it and what the different costs would be. I was very impressed with how patient and thorough he was over the phone, even though I hadn't even contracted with him yet. He took the time to paint an overall picture of what the repairs would be and cost before I had even decided to use him! He told me that he would not be able to pinpoint the problem until he saw it. I asked when he could get here, and he was able to come within two hours.

He was great! He arrived when he said he would and was a very nice guy. He also was very professional. He explained what he was doing and was always direct and upfront with me throughout the job. When you're a new customer, you don't know if this is the right outfit to go with and to trust, but I'm so glad I did. They are reliable, and have great follow-up, and now that I've used them, I now know why many of my neighbors use them too!