At ABC Collision you get personalized service. At some shops you wait around while 3-4 people come looking at your car. I've used this shop twice. Howie deals with you personally. He follows up with you on the status of your claim and your insurance company and if its work you want done out of your pocket, he'll give you a fair price. He doesn't try to dig your eyes out of your head. He seems to treat his workers good too. Last summer he closed for the 4th and gave his guys a barbecue. I like that. Happy workers do better work. Howie and the rest of the guys there are courteous, professional, and do excellent work.