Satisfied, but not wowed.
Yeah, we got our furnace first from Hoffman Heating and Air, and that seemed like a smooth process. I had no complaints, but there was nothing outstanding or noteworthy also. We also got our air conditioning through them. We just had a little bit of a problem with that because the person that installed it did something incorrectly.
We had to have them back later, and it was kind of a difficult, drawn-out process that shouldn't have been. Someone initially diagnosed the problem incorrectly. That just worried me for a little bit because it was such a big purchase to me made. I started to doubt the decision to go with Hoffman, but I did talk to the owner about things, and I guess he resolved them.
We received no kind of compensation to help with the hassle, which would have been nice, but everything was fine. I'm hopeful the units won't fail or trouble us in the future.
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