Business Description:
Eagle Transmission and Auto Repair is Family Owned and Operated. Free pickup and delivery available! Free towing available! 6 Months financing available W.A.C.
Categories
transmission repair
Eagle Transmission: Denton
1600 Dallas Drive, Denton, TX 76205, USA
(940) 898-0808

Timeliness

Price for Value

Will Recommend

Cliff C.

Denton, TX

Eagle Transmission: Denton

EXPENSIVE & UNORGANIZED

Brought a 2000 GMC Sierra 1500 4WD 5.3L in, because of rough idling when stopping. To diagnose, remove and replace 8 spark plugs with AC Delco iridium, the total cost was 397.80. This included a 2 charge for using a charge card.

Problems: I told them to call before any work was done and to let me know the cost in advance. I was only called when the work was done, with no discussion of cost. I would not have had spark plugs changed for $320 (diagnostic & chg card fee totaled the rest), which is probably why they didn't call........and to boot, it took them 3 full days!

Messages weren't relayed to the intended individuals was another problem and could also have been a reason why I wasn't contacted prior to the work being done.

In fairness to them, I called back, after thinking about the charges, and they offered 2 free oil changes for myself and 2 for my wife, in order to smooth things over. Maybe the price was fair. You be the judge. I'm a little scared of taking them up on their offer. Kind of like returning food in a restaurant and wondering what you'll get back......Normally, I just don't return, share my experience and lesson learned the hard way. Word of mouth is the best/worst type of advertising!

comments

Cliff,
I don't remember your particular situation but I apologize for your negative experience at my shop. We try very hard to keep each customer up to date with their vehicle's process and provide each customer with the best price and time frame possible. I can see that you clearly feel that we did not in your case. The offer for the oil changes still stands and I hope that we can have the opportunity to make you another happy customer.

Eagle Transmission: Denton commented on 03/11/2013