Business Description:
Residential and light commercial heating and air conditioning contractor. Full service, replacement and new construction departments. Call us today!
Categories
heating & air conditioning
Advent Air Conditioning, Inc
500 S Kealy St, Lewisville, TX 75057, USA
(972) 221-4373

Service

Will Recommend

Total Experience

Patty W.

Flower Mound, TX

Advent Air Conditioning, Inc

A breath of fresh air!

We cannot thank Ryan Clifford enough for sending Matt Sprague to our rescue after a very bad experience with another not so honest HVAC company.

We have always called in Advent for our HVAC needs and service and they are ( gratefully ) the company that installed our systems when we built our custom home 12 years ago. We have always had awesome service and "honesty above reproach " from Advent as some companies out there advertise but sadly, do not always practice.

One of our AC units quit working and we decided to do our due diligence and get 3 quotes since this was most likely going to be a costly replacement. We had been told last year by our Advent technician that the system was such a good one that it COULD last for up to 20 years so we were hopeful .......
The first HVAC company sent a technician out and after a few minutes he told us that the condenser was shot and needed to be replaced along with a new coil ( the old one would apparently not match the new condenser ) to the tune of somewhere between $6000 and $7000 depending on what level we chose to replace with.

Next, Ryan Clifford from Advent came on the scene ..... what a breath of fresh air ! Not only is he good at his sales job but recommended that their technician come out just to be certain that it all needed to be replaced. He said something just didn't seem right and called Donna ( Thanks Donna ! ) who immediately scheduled the very efficient Matt Sprague to come out the next afternoon. Ryan went ahead and worked up a professional and DETAILED quote ...... much less $ than the previous company technician who just handed us a piece of paper with mostly dollar figures and very little else scrawled on it. No details about type of equipment, etc. we would be getting with this system and for this exorbitant amount ? Also, upon further evaluation and checking, we found that the first HVAC company was not even authorized to replace with the same excellent brand that Advent had installed when we built. ( even though he said he could )

Long story short ...... Matt Sprague actually showed up the next morning ( we didn't have to wait all day ! ) and within about 15 minutes time found the faulty $700 part that needed to be replaced !!

We are extremely grateful and commend Advent for hiring professionals such as Ryan and Matt that are truly honest. Advent is wise to hire and fortunate to have on their team employees such as these ...... and it goes without saying that we won't be getting any other quotes in the future. Advent is our "Go To" company who will be highly recommended to all of our friends, family and clients !

Our Thanks,

Gary & Patty