Poor Business Service
We have used Advent before and they did a good job of getting our AC up and running and waived the service call. However, our AC went out the night before we called. We called at 8am and was told the tech would be out after lunch, called back later and was told that it would be after dinner time. They finally arrived at our house at 8:40pm...We knew the blow motor was out and of course that was confirmed. However, the price they charged for the motor was twice what it normally cost and then they wanted to charge a part aquisition fee of 88.00 on top of the 400.00 and something part and still charge us the 80.00 for the service call. Plus they said they would not be able to get the part in until Monday. Which meant that it would be sometime Monday night..The temps have been around 104-107. My husband knew enough that the motor was not worth what they wanted to charge. Needless to say found a place that for all the parts that we needed came to a whopping 203.00 not the 400 and something. Our total to fix our own AC 203, their charge was over 500.00..When companies feel that they can mark up the price that much and still charge the other fees, that is time to look for a more honest place. Will never use them again.
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