I had a specific tire problem with my Subaru Outback, needing a single tire replacement. Brad explained to me what I was facing regarding my tire needs on my Subaru. He then sent out an e-mail to all the tire factory stores looking for a possible specific tire replacement. Although he did not find a specific match after a couple of days, and I had travel plans that needed a quick solution, he put me into a great set of news tires at a very competitive price plus an allowance for the three used tires that were still good. All in all, customer service of the highest order. EXCELLENT !!