One night, we lost 10 or 15 shingles due to high winds. The next morning, we had a large bare spot on our roof. With Thunderstorms rolling in the next day. It was a Sunday. I called several roofing companies. But only James took the call and came out that day to inspect the damage and give me an estimate. The very next day, his crew made the repairs. Before a single drop of rain fell. Our roof did not leak. And James guaranteed the work.