Our service tech Mr James Knox was able to get our unit on the main floor working with ease, He was and has remained our tech during our service contract, I like the fact that the same person was dispatched that knew me and our home each time the service was due. The company has been on time and has always called to schedule service.. I know parts do fail and units will need them from time to time. Mr Knox was able to replace a part that had gone bad withen minutes. It was nice to know he had it on hand and no wait for shipment etc...
I was also happy to see the discount on the replaced part because we had been a service contract customer.. Thanks Premier...