Business Description:
AAMCO Transmission & Total Car Care provides expert repair of transmissions as well as servicing ALL of your auto repair needs!
Categories
auto repair & service
AAMCO Transmissions
8721 Atlantic Blvd, Jacksonville, FL 32211, USA
(904) 724-1477

Service

Value

Total Experience

Rich

Jacksonville, FL

AAMCO Transmissions

Repair work was excellent, work on people skills

The was done quickly and so far everything works great. The estimate was accurate and everything was explained completely. Love that there was a 10 day follow-up check to make sure everything was good. Shannon Sr was great and really knows how to handle customers who may be in shock due to the cost of transmission repair. Also, the technician I dealt with for my 10 day follow-up was very helpful when I mentioned an electrical problem that had arisen subsequent to the repairs I had done. He gladly checked everything and informed me my battery was starting to fail. My only negative part of this experience was with Shannon Jr. Although professional and thorough he just needs better people skills. I'm paying $2000 for transmission work, be courteous to my wife when she calls to arrange payment, and don't say you are going to call back if you aren't. Overall the work was done right and I have a rebuilt transmission with a warranty and a 10 discount for futire care care. I'm happy I chose this shop.

comments

The issue with payment was the fact that we could not accept a credit card payment over the phone without an authorization form being faxed to us. Although many companies accept credit cards over the phone, it is not usually for the large dollar amount represented by a transmission rebuild. Our Merchant Servicer requires that we procure the signed form in cases of payment over the phone as protection against those who might fraudulently dispute the fact that the charge was authorized. We are sorry for the inconvenience and any misunderstanding and appreciate the fact that overall you seemed to be happy with our performance.

AAMCO Transmissions commented on 11/04/2011