Hot Pepper provided exceptional customer service from booking through the completion of the furnace service. I received a call within minutes of making my online booking and when Dmitri arrived at our home he was very professional and took the time to explain the process to me and make sure I understood the process he was using to clean our ducts. He also took the time to provide me with extra information related to the upkeep of my furnace and options for impoving efficiency in the future. I would highly recommend Hot Pepper's services and will certainly use them again in the future.