Dean and Fernando were at our house 10 minutes early. Fernando immediately started to work outside and after Dean introduced himself very politely he began to work inside. Both men were polite and professional and they finished the windows in 1 and1/2 hours. They did an excellent job on the windows and screens and we were very pleased. Needless to say, we would recommend SqueekyKleen to our friends. We also appreciate the fact that you offer a discount and accept credit cards.