I contacted this company becasue I had a clogged drain as well as a heating and Air problem. They were to come out between 2 and 4 for the plumming...but instead called at 8-9 and said they were ready to come out then...this was not convienent but i said ok my husband was at home. So Carlos came out and told my husband he needed to get paid 1st. And it was going to be $170....I asked how much to unclog a slow sink while he was there..that was an addional $160...So i said forget it..and he said its not even clogged..which I knew. He acted like he didn't want anything to do with it. The price was unreasonalble anyway..Carlos thinks he should make $330 an hour (really for 10 min minus the time he took demanding payment ahead of time) (Why does he thing he should collect payment prior to fixing anything) who does that?..took him 10 min to unclog the drain...so I had to figure out a way to get a check to him since we were not expecting him until 2:00 and I was at work. I then canceled my 2nd appointmet with the heating/air guy from their company (from 3-5:00). It is their loss because I am replacing the whole heat/air unit with another company. They must me doing so well they don't need the work so they can afford to treat their costomers badly as I called and spoke to the receptionist and told them Carlos wouldn't fix the drain until he got paid and they didn't seem to care but to top it off the price was $155 not $170 that Carlos quoted. I wanted him to leave but they hold you hostage and say either pay $89 or $170 as you have to pay the $89 just for them to come out and tell you the drain is cloged..which i told them in the 1st place.