I had Heat King come out and look at our water heater which did not seem to be working. We just purchased the house and our home inspector told us we would probably have to have it replaced. After calling another place Heat King had a much better price for replacing water heaters and they were available to come out the day I called. When, I believe it was Jim, showed up he was very friendly and did not mind that I arrived a couple minutes late. He looked at the water heater and realized that though the pilot light was lit it hadn't been switched over to on. That explained our lack of hot water. He said he would love to sell me a new tank as this one is old but that right now there is nothing wrong with it. I was so thrilled I had him service the furnace since he was already there and he showed me how to put in the filter. A few days later I called Heat King to come back and clean the air ducts, vents, and registers. They were so happy when I called to have them come back out. It is a family business and they all showed up to clean out the ducts. Again their price was substantially less than the other place I called (about $100 less). They really cared about what they were doing and did a fabulous job. This is our first house and it was a foreclosed home that had some what of a rocky past. I'm not sure how but the air duct cleaning seems to have given the place a much better over all feeling as well as a better smell :) I will definately call them back when it is time to have the water tank replaced and if we have any other HVAC problems. It is obvious that they take what they do as a matter of pride and they take care of people like family.