If you are shopping for new flooring, you gotta talk to Sheryl at the Seattle store. She is professional and knowledgeable. My husband and I were shopping in the store for a loooong time. Sheryl patiently showed and educated us on all the options that worked with our budget and lifestyle. We really appreciate that she genuinely had our best interest in mind and was not pushy and high pressure at all. She followed up thoroughly on all of her work. We are truly impress and appreciate with her service. No wonder she has so many positive online reviews.