I set up a yearly maintance for my outdoor unit for Tuesday. I was busy and forgot about the appoinment until I received a phone call to let me know a serviceman was on the way. I am so glad they called! I rushed home and within an hour my service was complete. I noticed the technician pulled out a lot of pollen and caterpillars from my unit I didnt even know was there. He did a great job and Im glad I had this service done before I tuned on my unit!! Thank You Bay Area!