From the quote to the appointment set up to the actual cleaning and results all were top notch. The cleaning only took a short time and when he was finished it really looked like brand new carpet. We have a 3 month old and wanted to make sure the carpets were cleaned for her. There was no chemical smell after and it was dry so quickly. It has given me peace of mind knowing the carpet was cleaned with no harsh chemicals but that it is now very clean!! Highly recommended. I've already referred my friends!