Business Description:
Protect your pets health with pet insurance. Pets Best can help you cover the cost of treating your dogs or cats unexpected illnesses, accidents and injuries.
5 39 reviews
Categories
insurance agents
Pets Best Insurance
2710 Sunrise Rim Rd, Boise, ID 83705, USA
(877) 738-7237
http://www.petsbest.com

Service

Price for Value

Timeliness

Irene O.

Wrentham, MA
Pets Best Insurance

Very Dissapointed in Denial of a claim

My Dog had surgery for an Severely infected Abcess tooth. No where in my Vets Diagnosis, or surgery bill did it indicated :"Periodontal Disease"..or "Gingivitis"

Even so, PetsBest has DECLINED MY CLAIM. Saying it as "PERIODONTAL DISEASE" This is not the case, she was never diagnosed with it, and she is only 6 years old. I am extremely disheartened by this and will continue to fight it. Should some resolution and, and at the very least a "re-evaluation" of the claim opened, I will not stay with PetsBest and will find a different provider. I have referred many family members to PetsBest, and will be letting them know as well about this situation and to hold off on signing up just yet. They all have new puppies, and can wait a while if need be

comments

Thank you for bringing this to our attention. We reviewed your claim and determined that our initial decision was based on incomplete information. Medical records have been requested from your veterinary hospital, and per your request, we are re-evaluating your claim. A Customer Care team member will be in touch with you shortly to discuss your claim.

 Pets Best Insurance commented on 05/11/2010
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