Pets Best Insurance has great customer service and speedy claims. My dog recently ruptured a disk in his spine which paralyzed him from the waist down. The vet performed surgery and he should regain the use of his legs, but it was very expensive. Knowing I had Pets Best to count on made the decision to ok the surgery a no-brainer. The reason I got insurance in the first place was so that if something ever were to happen to my dog, I would never be in a position where I would have to make a decision on his life. It is so great to know there is an insurance company like Pets Best who stands behind their word. So many insurance companies seem to try to find loopholes and wiggle their way out of paying claims. With Pets Best I know I never have to worry about that. They also process claims very quickly. I was able to put all the charges on my credit card, and they sent me a check before my bill arrived. It would have been problematic if they had taken months to process my claim because I wouldn’t have been able to pay off my credit card bill. I have been telling everyone I come across with pets about Pets Best and how they must get signed up immediately if they aren’t already insured.