For the most part, I had a good experience with Carpet Source. They installed carpet in my entire home and tile in the bathroom. I was most impressed with the installation crew. All of the installers were extremely professional and courteous. They moved my furniture with such care, and I was confident in what they were doing.

Tim set the deal for me. There were positives and negatives to my experience with him. He was courteous, nice, and patient with us. He gave the bid and estimate while it was snowing. His whole presentation led me to choose his service over their competitors.

My main complaint, and why I have a sour taste left in my mouth, is the problems that arose from getting the tile in the bathroom installed. I knew what I wanted from the get go, tile trim around the baseboard of the bathroom. But, I was talked out of it, because I was told it wouldn't look very professional due to rounded corners.

Well, I thought about it a little bit, and saw that my church had a room with a similar installation I was looking for, so I knew that it was possible. When I decided that I wanted to go ahead with the tile, I was given an outrageous price for it. Had I known the price to begin with, I wouldn't have done the tile at this point in time. I felt that I should have been given more information up front. When I tried canceling it, I was informed there would be a 15% restocking fee.

This brought us to the point of renegotiating. Now, I don't like to haggle, especially when I already knew what I wanted, and how much I was willing to spend on the project. And now I felt like the restocking fee was being used in a threatening manner. Eventually we resolved the issue. But, I never spoke with Tim again.

The thing for me is, I knew what I wanted. I wanted a fair price, to know the cost upfront, so that I would know if I could afford it or not. Anyway, the issue with the tile weighs on the experience, and is why I can't rate the experience as a five overall.

The convenience of them coming to the house was a plus. Not having to pay for an estimate was a plus. The installers were courteous and professional. I just wish the salesperson knew more about the specifics. I wish the issues that arose were solved in a less confusing manner, and that I didn't feel like I was overcharged for something I wanted initially.